FAQ

How do I get my Templates?

A Digital Download is a pdf publication delivered digitally. 

What type of file is used for these paper templates?

The templates are in the most common PDF format.  PDF files are compatible with almost any computer, eReaders, and portable devices. 

What software programs are needed to use these type of files?

PDF files will work with most eReader programs available.  The one we suggest is Adobe Acrobat Reader which is a well-respected and frequently used software company.  Adobe Acrobat Reader is free to download. 

It is available at Adobe’s website:  http://get.adobe.com/reader/

How do I download my purchase?

When you purchase a digital downloadable item from our Store, you will be sent an email with the Downloadable pdf file. You have unlimited access, at any time, to your digital purchases.

How do I save a PDF file on my computer or my portable device?

Use the following instructions (either Windows or Macintosh) to save a PDF file to your computer's hard drive or to the cloud. Saving a file not only permits you to keep it for as long as you wish, but it also allows you to open the file much faster than you can in your web browser.  Reference above for “How do I download my purchase?” to find out where and how to download your purchase.

For Microsoft Windows users:

  1. If you're currently attempting to download the file, click the stop button on your browser.
  2. Right-click the link to the PDF file, and then click "Save Target As" (Internet Explorer) or "Save Link As" (Firefox, Chrome).
  3. Specify the location on your computer where you want to save the file, and click the Save button.
  4. The File Download dialogue box opens, and a progress bar allows you to monitor the download process.
  5. After the file is saved, click the Close button in the File Download dialogue box.
  6. To open the file stored on your computer, double-click it (the Adobe Acrobat Reader will begin running automatically).

For Macintosh users:

  1. If you're currently attempting to download the file, click the stop button on your browser.
  2. Hold down the “Ctrl” button and Click the mouse on the link for the download, and select “Download Linked File As” (Safari) option.  If you have a two button mouse just simply right click on the link for the download.
  3. Specify the location on your computer where you want to save the file, and click the Save button.
  4. The File Download dialogue box opens, and a progress bar allows you to monitor the download process.
  5. After the file is saved, click the Close button in the File Download dialogue box.
  6. To open the file stored on your computer, double-click it (the Adobe Acrobat Reader will begin running automatically).

For iPad users:

  1. If you have already attempted to download the file please skip to instruction 3 for the next step in the process.
  2. Select the download by using the touch screen to tap on the download link. The PDF file should load onto your iPad.
  3. Using the touch screen, tap the screen anywhere on the downloaded PDF document.  This will bring up a toolbar listing the PDF title.
  4. Select “Open in iBooks” or select “Open in …” for other saving options.  It will automatically save into iBooks.  For other applications, you may have to save the PDF manually.

What can I do if the download is not working properly?

If you are having issues with a PDF file, here are some suggestions:

You can delete the file and download it again, at any time, by logging into your store account at www.interweavestore.com

You may need to update your version of Adobe Reader to the latest version. You can do that for free by visiting this URL: http://get.adobe.com/reader/

If your computer is locking up, you see only a blank white screen, or you see strange symbols instead of regular text and graphics, please then try saving the file to your computer.  Next, open Adobe Reader and open the downloaded pdf.

If you require further assistance please us on info@paperpetshop.com

What can I do if I have trouble printing?

For assistance with printing, please refer to your printer's manual for assistance or visit Adobe's website for troubleshooting tips:

http://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html

 

How long will my purchase take to download?

The paper template pdf file will take less than a minute to download onto your computer.